Special Handling FAQs

Question 1

What should I do if there’s a deceased party on the vehicle contract?

Answer

When you’re ready, give us a call at 1-877-735-4622 . We’re here to help Monday – Thursday, 7 am – 6 pm CT, and Friday 7 am – 5 pm CT.

Question 2

What should I do after I hire an attorney to assist with something related to my vehicle?

Answer

Give us a call at 1-888-925-2559 to provide your attorney’s information. We’re here Monday - Thursday, 7 am - 6 pm CT and
Friday, 7 am - 5 pm CT.

From there, we’ll only reach out to your attorney.

Question 3

Who do I reach out to for questions about insurance claims after my vehicle has been in an accident?

Answer

If you need to file a total loss or have a deficiency balance after your claim has been settled and need more info, call us at 1-866-679-6650 We’re here to help Monday – Thursday, 7 am – 6 pm CT and Friday, 7 am – 5 pm CT.

Question 4

Who do I reach out to for questions about an impounded or confiscated vehicle?

Answer

If you have questions about an impounded vehicle, contact our Impounds Team.

Phone
1-888-477-8459 (option 2)
Monday – Thursday, 7 am – 6 pm CT, Friday 7 am – 5 pm CT
Fax
844-329-1597
Mail
Ally Financial, P.O. Box 8100Cockeysville, MD 21030

If you have questions about a confiscated vehicle, contact our Confiscations Team.

Phone
1-888-477-8459 (option 3)
Monday – Thursday, 7 am – 6 pm CT, Friday 7 am – 5 pm CT
Fax
866-728-6111
Mail
Ally Financial, P.O. Box 8100Cockeysville, MD 21030

Question 5

Who do I contact if I have questions about my vehicle account when filing bankruptcy or post-bankruptcy?

Answer

After filing bankruptcy.
Call us at 1-800-495-1578 . We’re here to help Monday – Thursday, 7 am – 6 pm CT, and Friday, 7 am – 5 pm CT.

Post-bankruptcy.
Once your case is closed, call our Post Bankruptcy team at 1-866-447-6583 for help. We’re open Monday – Thursday, 7 am – 6 pm CT, and Friday, 7 am – 5 pm CT.

During any stage of bankruptcy, you can send documents using our secure message feature or reach us by mail or fax.

Mail
Ally Financial
P.O. Box 380901
Bloomington, MN 55438

Fax
904-376-8517